Dates: Wednesdays, May, 7, 21, & June 4, 2025
Time: 12:00 – 1:30 PM NDT
Fee: $50
Instructor: Anne Madden, MANL’s Office Manager
Location: Online via Zoom

Heritage interpreters require excellent presentation skills to effectively engage with their community. 

During this elective course for the Museum Studies Certificate Program, methods to develop effective communication skills, including identifying and using engaging language and active listening will be outlined. Participants will also learn about Tilden’s Principles of Interpretation, learning theories and learning styles, the importance of identifying and understanding different audience types, as well as how to tailor programs accordingly. Interpretation techniques, such as  object-based learning, storytelling, guided tours and other programs will be briefly covered. 

This program has been developed to allow new and emerging heritage volunteers and professionals to develop skills required to communicate complex information in a clear and accessible way, while at the same time, creating an engaging and memorable experience for audiences. 

A graduate of Memorial University of Newfoundland and Labrador, Anne has been involved in environmental education and heritage interpretation since the mid-1980s, developing and delivering a wide variety of inclusive and engaging educational programs and visitor experiences for multiple audiences. Her work and volunteer experiences have taken her from Cape Spear, Newfoundland & Labrador to Boundary Bay in British Columbia. In 2017, Anne joined the Museum Association of Newfoundland and Labrador as the membership and outreach coordinator and recently became MANL’s office manager.

To register, please fill out the following form by 12:00 PM on Monday, May 5: https://forms.gle/nCHs2zzQ6WJBK4XN6

Your confirmation of registration will be forwarded to you, once payment has been received.